5 Mistakes Businesses Make when Promoting Junior Employees

There are numerous benefits to any business when promoting Junior employees to Supervisory or Managerial positions and honing home grown talent. From a standpoint of Corporate Responsibility it just seems like the right thing to do.  However, during my extensive work with businesses to improve their Customer Service Experience; I have come across some pitfalls that if avoided can 

Move Beyond Your Comfort Zone

When last did you do something that pushed you beyond your limits and moved you out of your comfort zone?

Managers help p…

Managers help people see themselves as they are; Leaders help people to see themselves better than they are.- Jim Rohn

Are you seeing the very best in the people you lead?

Day 48 – 50 Day Change Challenge – Time for a Check Up

It’s day 48 and we have 2 more days to go before an old year ends and the New Year begins. If you’ve been following this challenge and making the relevant and necessary life changes. I have news for you. Your New Year began 48 days ago. How? Because you made the choice of not being

Day 38 – 50 Day Change Challenge – The Process

It’s Day 38 and I’m really excited that there are only 12 days left until the New Year. I must admit, I love the turn of another year because I always feel a sense of