5 Mistakes Businesses Make when Promoting Junior Employees

Promotion

There are numerous benefits to any business when promoting Junior employees to Supervisory or Managerial positions and honing home grown talent. From a standpoint of Corporate Responsibility it just seems like the right thing to do.  However, during my extensive work with businesses to improve their Customer Service Experience; I have come across some pitfalls that if avoided can  Continue reading

Keys to Managing the Corporate Life (Part 2) – 10 Vital Signs of Overworking

Extra MileI spent many years in the corporate world, predominantly in travel & tourism in the areas of Customer Service Delivery and Customer Experience and at the time I thoroughly enjoyed my work. There was nothing quite like seeing people enjoy every aspect of their vacation.

I’ve always been a believer in going the extra mile and giving more than is expected of me. This is just an internal principle that I inherited from my father, who was a prolifically hard worker. He taught us the importance of having a great work ethic, so going beyond the call of duty became a natural approach to work life.

Leadership demands that Continue reading